# 1. Getting Started


Fyscal ARCX is the anti-money laundering (AML) platform from Fyscal Technologies. Compliance teams use it to screen customers against watchlists, monitor transactions, investigate the resulting alerts and cases, and file Suspicious Transaction Reports (STRs). Read this chapter before you start: it shows how to sign in, move between modules, check your notifications, manage your own account, and find the chapter for the task you want to do.

<dl class="chapter-facts"><div><dt>For</dt><dd>Everyone: analysts, supervisors and administrators</dd></div><div><dt>Reading time</dt><dd>About 12 min</dd></div></dl>

::: checks
- [How Fyscal ARCX fits together](#s-1-9): see how data becomes alerts, cases and STRs, and where approvals come in.
- [Where to start, by role](#s-1-8): follow a reading order that matches your work.
- [Signing in](#s-1-1): open Fyscal ARCX with your email and password.
- [The Homepage and navigation](#s-1-2): find each module in the sidebar menu.
- [Activity notifications](#s-1-3): read and clear the notifications you receive while signed in.
- [The user menu](#s-1-4): change your password or log out.
- [Changing your password](#s-1-5): verify your account and set a new password.
- [Roles](#s-1-6): understand why pickers and buttons can differ from one user to another.
- [How this guide is organised](#s-1-7): find the chapter that covers each module.
:::

## How Fyscal ARCX fits together {#s-1-9}

Fyscal ARCX takes in customer, account, transaction and watchlist data, checks it, and raises alerts. Analysts work the alerts, group them into cases, record a decision and, where a case calls for it, file an STR. Diagram 1.1 shows this main path. Diagram 1.2 shows the approval lane that some changes, such as activating a typology, go through before they take effect.

<figure class="diagram flow"><ol class="dg-steps"><li class="dg-step"><span class="dg-title">Data in</span><span class="dg-sub">Batch Ingestion and Watchlist Ingestion</span></li><li class="dg-step"><span class="dg-title">Screening and monitoring</span><span class="dg-sub">Name Screening runs and scheduled typologies</span></li><li class="dg-step"><span class="dg-title">Alerts</span><span class="dg-sub">Case Manager → Alerts</span></li><li class="dg-step"><span class="dg-title">Cases</span><span class="dg-sub">Alerts merged per customer, or grouped by an analyst</span></li><li class="dg-step"><span class="dg-title">Decision</span><span class="dg-sub">Dispositions, Pending Review, Closed</span></li><li class="dg-step"><span class="dg-title">STR</span><span class="dg-sub">Filed from a case; listed in Regulatory Reports</span></li></ol><figcaption><span class="cap-num">Diagram 1.1</span> — The main path: from data to alerts, cases and STRs</figcaption></figure>

1. **Data in.** [Batch Ingestion](#s-10-1) imports **Customers**, **Accounts** and **Transactions** files on a schedule. [Watchlist Ingestion](#s-10-4) lists the watchlist files from **LSEG** and the **Internal Watchlist**.
2. **Screening and monitoring.** Name Screening compares customers with the watchlists; each [Batch Screening](#s-7-4) and [Delta Screening](#s-7-5) run shows the **Alerts Created**. Transaction Monitoring runs typologies (rules) on [schedules](#s-8-9) against the transaction data.
3. **Alerts.** Both modules raise alerts into [Case Manager → Alerts](#s-3-23): Name Screening alert IDs start **ALT-NS**, Transaction Monitoring alert IDs **ALT-TMS**.
4. **Cases.** [Case Creation & Assignment](#s-4-1) merges alerts into cases ("based on customer ID, case age, and status", as its banner states) and assigns them. An analyst can also use **Group into Case** on an alert or [Add Alerts](#s-3-9) on a case. [Customer 360](#customers) and [Watchlist Search](#s-7-1) support the investigation.
5. **Decision.** The analyst records a disposition for each alert and for the case ([Dispose alerts and close a case](#s-3-10)). A case can wait in **Pending Review** for a reviewer ([Review a case in Pending Review](#s-3-11)) before it is **Closed**.
6. **STR.** From a case, **File STR** opens the six-step STR wizard ([File an STR](#s-3-13)). Cases with an STR show the status **STR Draft** or **STR Created**, and a filed report appears in [Regulatory Reports](#s-6-1).

<figure class="diagram flow"><ol class="dg-steps"><li class="dg-step"><span class="dg-title">Maker submits a request</span><span class="dg-sub">For example Activate Typology, with a Reason</span></li><li class="dg-step"><span class="dg-title">Ticket raised</span><span class="dg-sub">Maker Checker Approval → Tickets, status Pending</span></li><li class="dg-step is-tbc"><span class="dg-title">Checker acts</span><span class="dg-sub">The change "will be applied once approved"</span></li></ol><figcaption><span class="cap-num">Diagram 1.2</span> — The approval side lane: changes that need a second person</figcaption></figure>

The approval lane sits beside the main path. When you activate a typology, Fyscal ARCX asks for a **Reason** and confirms "Submitted for governance review (ticket …). It will be applied once approved." The typology stays **Draft** while the request waits (see [Request Shadow activation](#s-9-5)). In **Shadow Mode** its alerts are shown on the rule's page; in **Published Mode** they "flow into Alert Manager". The activities that need approval, and their rules, are listed in [Configs](#s-11-1); the requests are in [Tickets](#s-11-5).

::: note AML context
Screening asks who a customer is: does the name match a sanctioned person, a politically exposed person or another name of concern? Monitoring asks what the customer does: does their activity fit a known money-laundering pattern? Both lead to investigation, and activity found to be suspicious is reported to the financial intelligence unit.
:::

Each kind of record has its own ID format:

| Record | ID starts with | Example in this guide |
| --- | --- | --- |
| Name Screening alert | **ALT-NS** | ALT-NS-05102026-000115 |
| Transaction Monitoring alert | **ALT-TMS** | ALT-TMS-21072026-041467 |
| Case | **CASE-** | CASE-2026-0034617 |
| Customer | **CUST-** | CUST-FYSCAL-604554 |
| Typology (rule) | **TMR-** | TMR-06102026-001090 |
| Variable | **VAR-** | VAR-07102026-000736 |
| Schedule (Transaction Monitoring) | **SCH-** | SCH-07102026-000397 |

## Where to start, by role {#s-1-8}

Each path below lists the sections to read first for one kind of work, in the order you are likely to need them. If you are new to the platform, read [How Fyscal ARCX fits together](#s-1-9) first. Your administrator decides what you can access, so some screens or buttons in a path may not be available to you (see [Roles](#s-1-6)).

<div class="role-paths"><div class="role-path"><h4 class="h4-plain">Investigating alerts and cases</h4><p>For analysts who work alerts and cases.</p><ol><li><a href="#s-1-2">The Homepage and navigation</a>: find each module in the sidebar menu.</li><li><a href="#s-1-9">How Fyscal ARCX fits together</a>: see where alerts come from and where a case can end.</li><li><a href="#s-3-23">Alerts list</a>: find the alerts in your <strong>My Queue</strong>.</li><li><a href="#s-3-26">Work an alert</a>: take an alert from <strong>Not Started</strong> to a decision.</li><li><a href="#s-3-1">Cases list</a>: find the cases in your <strong>My Queue</strong>.</li><li><a href="#s-3-4">Case Details</a>: see a case's alerts, customer and evidence.</li><li><a href="#s-5-3">The Customer Profile</a>: check everything held on the customer.</li><li><a href="#s-3-7">Timeline and notes</a>: add case notes and read what happened to the case.</li><li><a href="#s-3-10">Dispose alerts and close a case</a>: record a disposition for each alert and for the case.</li></ol></div><div class="role-path"><h4 class="h4-plain">Reviewing and filing</h4><p>For supervisors and team leads who review cases and file STRs.</p><ol><li><a href="#s-2-13">Daily triage from the dashboard</a>: check overdue, escalated and pending work and the daily jobs, then open the matching lists.</li><li><a href="#s-3-3">Case statuses and dispositions</a>: know what each case status means.</li><li><a href="#s-3-11">Review a case in Pending Review</a>: list the cases waiting for review and act on them.</li><li><a href="#s-3-12">Reopen a case</a>: reopen a case in <strong>Closed</strong>, <strong>STR Draft</strong> or <strong>STR Created</strong>.</li><li><a href="#s-3-13">File an STR</a>: prepare a Suspicious Transaction Report for the AMLC from a case.</li><li><a href="#s-3-21">After the STR is filed</a>: download the STR and find it in Regulatory Reports.</li><li><a href="#s-6-1">The STR register</a>: find and open filed STRs.</li></ol></div><div class="role-path"><h4 class="h4-plain">Configuring the platform</h4><p>For administrators who set up screening, typologies, ingestion, assignment and approvals.</p><ol><li><a href="#s-4-8">Team Management: the hierarchy list</a>: set up hierarchies, their roles and members.</li><li><a href="#s-4-1">Case Creation &amp; Assignment: Active Configuration</a>: see which alert types become cases and who they are assigned to.</li><li><a href="#s-4-4">Alert Assignment</a>: choose the alert types to assign and the people they go to.</li><li><a href="#s-7-7">Screening Configuration</a>: set the weightage of each screening field.</li><li><a href="#s-7-6">Alert Configuration</a>: set the alert bands that screening uses.</li><li><a href="#s-8-11">Build a typology from scratch: walkthrough</a>: create a Transaction Monitoring rule from variable to saved draft.</li><li><a href="#s-9-4">Test a typology with Dry Run</a>: see how many alerts a draft would have created on past records.</li><li><a href="#s-9-5">Request Shadow activation</a>: send a tested rule for approval in Shadow Mode.</li><li><a href="#s-10-1">Batch Ingestion</a>: confirm that customer, account and transaction files were imported.</li><li><a href="#s-11-1">Configs</a> and <a href="#s-11-5">Tickets</a>: see which actions need approval, and follow the requests you have raised.</li></ol></div></div>

## Signing in {#s-1-1}

::path[Platform URL → Sign in]

Use the sign-in page to open Fyscal ARCX with your account email and password. It is titled **Welcome back**, with the instruction **Enter your email and password to access your account.** It has two fields, **Email** and **Password**, a **Sign in** button and a **Forgot password?** button.

::figure[The sign-in page: Email (1), Password (2) with the eye icon (3), Sign in (4) and Forgot password? (5)]{src="getting-started/01-sign-in.png" id="fig-getting-started-sign-in"}

| Field or control | What it expects or does |
| --- | --- |
| **Email** (1) | The email address of your Fyscal ARCX account. The placeholder reads **m@example.com**. |
| **Password** (2) | Your password. The eye icon (3) at the right of the field shows or hides the characters you type. |
| **Sign in** (4) | Submits your email and password. |
| **Forgot password?** (5) | Use it if you cannot sign in with your current password. |

::: step Open the platform
Go to the Fyscal ARCX URL your institution has given you. The **Welcome back** page opens.
:::

::: step Enter your email
Type your account email address in **Email**.
:::

::: step Enter your password
Type your password in **Password**. Click the eye icon if you want to check what you typed.
:::

::: step Sign in
Click **Sign in**. If you cannot sign in, click **Forgot password?**.
:::

## The Homepage and navigation {#s-1-2}

::path[Platform → Homepage]

Use the sidebar to move between modules; this section shows where each menu leads. The **Homepage** shows **Welcome** followed by your name. Every module is opened from the sidebar on the left. The sidebar groups its menus under **Platform**; menus with a chevron (›) expand to show their pages, and the page you are on is highlighted.

::figure[The sidebar with Fyscal ARCX and Case Manager expanded (1 to 6), and the Activity panel open (7)]{src="getting-started/02-sidebar-and-activity.png" id="fig-getting-started-sidebar-and-activity"}

1. **Activity** (inbox icon): opens the Activity notifications panel. See [Activity notifications](#s-1-3).
2. **Toggle Sidebar**: collapses the sidebar to a narrow rail, or expands it again.
3. **Homepage**: returns to the welcome page.
4. **Fyscal ARCX**: the AML modules described in this guide.
5. **Case Manager**, expanded to show **Cases**, **Alerts** and **Config**.
6. **Maker Checker Approval**: the approval menu.
7. The **Activity** panel.

The full menu is:

<div class="table-wrap"><table class="compact"><thead><tr><th>Menu</th><th>Pages</th><th>Chapter</th></tr></thead><tbody><tr><td><strong>Homepage</strong></td><td>Welcome page</td><td>This chapter</td></tr><tr><td rowspan="7"><strong>Fyscal ARCX</strong></td><td><strong>AML Dashboard</strong></td><td><a href="#aml-dashboard">AML Dashboard</a></td></tr><tr><td><strong>Case Manager</strong> → <strong>Cases</strong>, <strong>Alerts</strong>, <strong>Config</strong></td><td><a href="#case-manager">Case Manager</a>, <a href="#case-manager-config">Case Manager Config</a></td></tr><tr><td><strong>Customer 360</strong></td><td><a href="#customers">Customer 360</a></td></tr><tr><td><strong>Regulatory Reports</strong></td><td><a href="#str-listing">Regulatory Reports</a></td></tr><tr><td><strong>Name Screening</strong> → <strong>Watchlist Search</strong>, <strong>Manual Screening</strong>, <strong>Batch Screening</strong>, <strong>Delta Screening</strong>, <strong>Configuration</strong></td><td><a href="#name-screening">Name Screening</a></td></tr><tr><td><strong>Transaction Monitoring</strong> → <strong>Schedules</strong>, <strong>Typology</strong>, <strong>Variables</strong></td><td><a href="#transaction-monitoring">Transaction Monitoring</a></td></tr><tr><td><strong>Data Ingestion</strong> → <strong>Batch Ingestion</strong>, <strong>Watchlist Ingestion</strong>, <strong>TMS</strong></td><td><a href="#data-ingestion">Data Ingestion</a></td></tr><tr><td><strong>Maker Checker Approval</strong></td><td><strong>Configs</strong>, <strong>Tickets</strong></td><td><a href="#maker-checker">Maker Checker Approval</a></td></tr></tbody></table></div>

Each page shows its title at the top with a breadcrumb beneath it, for example **Fyscal ARCX › AML Dashboard**. Your name and email are shown at the bottom of the sidebar; click them to open the [user menu](#s-1-4).

## Activity notifications {#s-1-3}

::path[Sidebar header → Activity (inbox icon)]

The **Activity** panel lists notifications you receive while signed in. It opens over the current page, so you can check it from any screen ([](#fig-getting-started-sidebar-and-activity), area 7).

| Control | What it does |
| --- | --- |
| **Enable notifications** (bell icon and switch) | Turns notifications on or off. The switch is off in [](#fig-getting-started-sidebar-and-activity). |
| **All** | Tab showing every notification. |
| **Unread (0)** | Tab showing unread notifications; the number in brackets is the unread count. |
| **Mark all read** | Marks every notification as read. |

When there is nothing to show, the panel reads **No activity yet**: **Notifications you receive while signed in will show up here.**

::: step Open the Activity panel
Click the inbox icon at the top of the sidebar, next to the Fyscal Technologies logo. The **Activity** panel opens on the **All** tab.
:::

::: step Show unread notifications only
Click **Unread**.
:::

::: step Clear the unread count
Click **Mark all read**.
:::

## The user menu {#s-1-4}

::path[Sidebar footer → your name]

Open the user menu when you want to change your password or log out. The block at the bottom of the sidebar shows your initials, name and email address (the email is partly masked). Click it to open the user menu, which repeats your name and email and offers two actions.

::figure[The user menu: your name and email (1, hidden in the figure), Change Password (2) and Log out (3)]{src="getting-started/03-user-menu.png" id="fig-getting-started-user-menu"}

::: checks
- Your name and email (1): the block at the bottom of the sidebar that opens the menu.
- **Change Password** (2): opens the Change Password page. See [Changing your password](#s-1-5).
- **Log out** (3): signs you out of Fyscal ARCX.
:::

## Changing your password {#s-1-5}

::path[User menu → Change Password]

Follow these steps when you want to replace your current password. Before you can set a new password, the **Verify Your Account** page asks you to confirm who you are: **Enter your email and current password to continue with the password change process**.

::figure[Change Password, Verify Your Account: Email (1), Password (2) with the eye icon (3) and Continue to Password Change (4)]{src="getting-started/04-change-password.png" id="fig-getting-started-change-password"}

| Field or control | What it expects or does |
| --- | --- |
| **Email** (1) | Placeholder **Enter your registered email**: the email address of your account. |
| **Password** (2) | Placeholder **Enter your current password**. The eye icon (3) shows or hides the characters. |
| **Continue to Password Change** (4) | Verifies your email and current password and continues the password change. The button is greyed out while the fields are empty. |

::: step Open the user menu
Click your name at the bottom of the sidebar.
:::

::: step Choose Change Password
Click **Change Password**. The **Verify Your Account** page opens.
:::

::: step Verify your account
Enter your registered email in **Email** and your current password in **Password**.
:::

::: step Continue
Click **Continue to Password Change** and follow the on-screen instructions to set your new password.
:::

## Roles {#s-1-6}

Read this section if a picker or button you see in the guide looks different for you. Roles are defined per hierarchy in [Case Manager → Config → Team Management](#case-manager-config). The AML hierarchy there has four levels: **AML Admin**, **AML Team Lead**, **AML Supervisor** and **AML Analyst**.

Some pickers and actions depend on the permissions of the signed-in user. For example, the list of people you can choose in an assignee picker, and whether a button is available to you, can differ from one user to another.

## How this guide is organised {#s-1-7}

Use this list to find the chapter for the module you are working in.

::: checks
- [AML Dashboard](#aml-dashboard): alert and case metrics, distribution charts and daily job outcomes.
- [Case Manager](#case-manager): working cases and alerts.
- [Case Manager Config](#case-manager-config): case creation and assignment, alert assignment, Agentic Workflows and Team Management.
- [Customer 360](#customers): customer profiles and their history.
- [Regulatory Reports](#str-listing): filed Suspicious Transaction Reports (STR tab) and automatically created Covered Transaction Reports (CTR tab).
- [Name Screening](#name-screening): watchlist search, manual, batch and delta screening, and screening configuration.
- [Transaction Monitoring](#transaction-monitoring): typologies, variables and schedules.
- [Typology Library](#typology-library): reference typologies.
- [Data Ingestion](#data-ingestion): batch ingestion and watchlist ingestion.
- [Maker Checker Approval](#maker-checker): approval configs and tickets.
- [FAQ & Glossary](#faq): frequently asked questions, definitions of every term, and how to contact support.
- [Release Notes](#release-notes): changes by release.
:::

<div class="related-modules"><div class="related-modules-title">Related in Get Started</div><div class="related-modules-grid"><a href="#aml-dashboard" class="related-module-card"><span class="related-module-icon"><svg width="18" height="18" viewbox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><rect x="3.5" y="3.5" width="17" height="17" rx="2.5"/><path d="M8 16.5v-4M12 16.5v-9M16 16.5v-6"/></svg></span><span class="related-module-name">AML Dashboard</span></a></div></div>