# 12. FAQ & Glossary


Short answers to common questions about each module, the terms used in this guide, and how to contact Fyscal Technologies. Each answer links to the section of the guide that describes the screen.

<dl class="chapter-facts"><div><dt>Reading time</dt><dd>About 43 min</dd></div></dl>

## Frequently Asked Questions {#s-12-1}

The questions are grouped by module, in the order of the sidebar.

### Getting started {#s-12-2}

<div class="faq-list"><details class="faq-item"><summary class="faq-q"><span>How do I sign in?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Go to the Fyscal ARCX URL your institution has given you. On the <strong>Welcome back</strong> page, enter your <strong>Email</strong> and <strong>Password</strong>, then click <strong>Sign in</strong>. If you cannot sign in with your current password, click <strong>Forgot password?</strong>. See <a href="#s-1-1">Signing in</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How do I change my password?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Click your name at the bottom of the sidebar and choose <strong>Change Password</strong>. On <strong>Verify Your Account</strong>, enter your registered email and current password, then click <strong>Continue to Password Change</strong>. The button is greyed out while the fields are empty. See <a href="#s-1-5">Changing your password</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Where do I see my notifications?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Click the inbox icon at the top of the sidebar to open the <strong>Activity</strong> panel. It has <strong>All</strong> and <strong>Unread</strong> tabs, a <strong>Mark all read</strong> action and an <strong>Enable notifications</strong> switch. See <a href="#s-1-3">Activity notifications</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Why can a colleague see options that I cannot?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Some pickers and actions depend on the permissions of the signed-in user, for example the people you can choose as an assignee and whether a button is available to you. Roles are defined per hierarchy in <strong>Case Manager → Config → Team Management</strong>; the AML hierarchy has four levels: <strong>AML Admin</strong>, <strong>AML Team Lead</strong>, <strong>AML Supervisor</strong> and <strong>AML Analyst</strong>. See <a href="#s-1-6">Roles</a>.</p></div></details></div>

### AML Dashboard {#s-12-3}

<div class="faq-list"><details class="faq-item"><summary class="faq-q"><span>What do the six tiles at the top count?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p><strong>Overdue Alerts</strong> (Past SLA Threshold), <strong>Unassigned Alerts</strong> (Awaiting Assignment), <strong>Escalated Alerts</strong> and <strong>Escalated Cases</strong> (Pending Supervisor Review), and <strong>Pending Alerts</strong> and <strong>Pending Cases</strong> (Awaiting Review). To work the records behind a tile, open <strong>Case Manager → Alerts</strong> or <strong>Cases</strong>; the table in <a href="#s-2-2">Metric tiles</a> gives the filter or chip for each tile. For a short routine, see <a href="#s-2-13">Daily triage from the dashboard</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How do I switch the charts between cases and alerts, or change the period?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Use the <strong>Cases</strong> / <strong>Alerts</strong> switch in the distribution panel header. Set the period with the presets <strong>Today</strong>, <strong>7D</strong>, <strong>30D</strong>, <strong>3M</strong>, <strong>6M</strong> and <strong>1Y</strong>; the date range picker shows the period covered. See <a href="#s-2-3">Case Distribution controls</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Why do some charts disappear when I switch views?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p><strong>By Score</strong> and <strong>By Type</strong> appear only in the Alerts view. <strong>STR Filed</strong> and the <strong>Pending Review</strong>, <strong>Avg. Handling</strong> and <strong>Reopens</strong> tiles appear only in the Cases view. The metric tiles, <strong>Daily Jobs</strong> and <strong>Team Performance</strong> appear in both. See <a href="#s-2-1">Dashboard layout</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How do I read the Daily Jobs grid?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p><strong>Screening &amp; Monitoring Runs</strong> has one row per job (<strong>Batch Screening</strong>, <strong>Delta Screening</strong>, <strong>TM Runs</strong>) and one column per day. A green dot with a multiplier and a figure in brackets marks <strong>Succeeded</strong>; a grey dot with a dash (—) means no status for that day. See <a href="#s-2-11">Daily Jobs</a>.</p></div></details></div>

### Cases {#s-12-4}

<div class="faq-list"><details class="faq-item"><summary class="faq-q"><span>How does a case relate to its alerts?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>A case holds one or more alerts. Case Details shows an alert strip with one tab per alert, and each alert gets its own disposition through <strong>Dispose Alert</strong>. The case has its own <strong>Disposition</strong> in the case bar. See <a href="#s-3-4">Case Details</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>What statuses can a case have?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Eight: <strong>Not Started</strong>, <strong>Under Investigation</strong>, <strong>Pending Review</strong>, <strong>Escalated</strong>, <strong>STR Draft</strong>, <strong>STR Created</strong>, <strong>Closed</strong> and <strong>Reopened</strong>. The buttons in the case bar change with the status. See <a href="#s-3-3">Case statuses and dispositions</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>What do I need to dispose of an alert?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>In the <strong>Dispose Alert</strong> dialog, choose a <strong>DISPOSITION</strong> (<strong>True Match</strong>, <strong>False Match</strong> or <strong>Potential Match</strong>), a <strong>Rationale Code</strong>, and enter <strong>Rationale Details</strong> of at least 10 characters. All three are required; <strong>Supporting Documents</strong> are optional. See <a href="#s-3-10">Dispose alerts and close a case</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How do I review a case that is in Pending Review?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>On <strong>All Cases</strong>, click the <strong>Pending Approval</strong> chip to list these cases. Open the case, read the request and decision card in the <strong>Pending Review</strong> panel, type your reasoning in <strong>Review Decision</strong> (required), then click <strong>Reject</strong> or <strong>Approve</strong>. See <a href="#s-3-11">Review a case in Pending Review</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Can a closed case be reopened?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Yes. Cases in <strong>Closed</strong>, <strong>STR Draft</strong> and <strong>STR Created</strong> show <strong>ReOpen</strong>. Choose the alerts to reopen and enter a <strong>Reason for reopening</strong> (required). The case status becomes <strong>Reopened</strong>. See <a href="#s-3-12">Reopen a case</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Where is the history of a case recorded?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Click <strong>Timeline &amp; Notes</strong>. The <strong>Activity Timeline</strong> holds the case notes and a dated log of events (<strong>Created</strong>, <strong>Linked to Case</strong>, <strong>Disposition Submitted</strong>, <strong>Reopened</strong>), each with the user (or System) and the date and time. See <a href="#s-3-7">Timeline and notes</a>.</p></div></details></div>

### Alerts {#s-12-5}

<div class="faq-list"><details class="faq-item"><summary class="faq-q"><span>How do I tell a Name Screening alert from a Transaction Monitoring alert?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>By the <strong>Module</strong> column, or by the alert ID: Name Screening IDs start with <strong>ALT-NS</strong>, Transaction Monitoring IDs with <strong>ALT-TMS</strong>. In a case's alert strip the tabs are labelled <strong>NS</strong> or <strong>TM</strong>. See <a href="#s-3-23">Alerts list</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>What does the SLA Deadline column show?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p><strong>On Track</strong> (green) or <strong>Breached</strong> (red). On Alert Details the SLA Deadline shows a date and time, in red with <strong>(Breached)</strong> once missed. On <strong>All Alerts</strong>, the <strong>SLA Breached</strong> chip and the <strong>SLA</strong> filter narrow the list. For Name Screening, the SLA Deadline of each alert band is set in <a href="#s-7-6">Alert Configuration</a>. See <a href="#s-3-23">Alerts list</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Why is Disposition greyed out on an alert?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>On a <strong>Not Started</strong> alert, <strong>Disposition</strong> is greyed out and <strong>Start Investigation</strong> appears next to <strong>Timeline &amp; Notes</strong>. On an alert that is <strong>Under Investigation</strong> and assigned, Disposition can be opened. On the unassigned example in this guide, <strong>Start Investigation</strong> is also greyed out. See <a href="#s-3-26">Work an alert</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>What are hibernated alerts?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>The <strong>All Alerts</strong> filter bar has a <strong>Show Hibernated</strong> checkbox, unticked by default. Each Name Screening alert band has an <strong>Auto Hibernate</strong> setting (Yes or No) in Alert Configuration. See <a href="#s-3-23">Alerts list</a> and <a href="#s-7-6">Alert Configuration</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Does generating an AI Summary have a cost?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>The card states that generating a summary reads the alert and its matches, and costs one run against the daily limit. The summary is generated text; read it alongside the alert evidence. The disposition is recorded by the analyst. See <a href="#s-3-24">Alert Details: Name Screening</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How do I put an alert into a case?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>An alert that is <strong>Under Investigation</strong> and not in a case shows <strong>Group into Case</strong> at the right of the alert bar. From a case, you can bring ungrouped alerts in with <strong>Add Alerts</strong>. See <a href="#s-3-26">Work an alert</a> and <a href="#s-3-9">Add alerts to a case</a>.</p></div></details></div>

### Case Manager Config {#s-12-6}

<div class="faq-list"><details class="faq-item"><summary class="faq-q"><span>How are alerts merged into cases?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>In <strong>Case Creation &amp; Assignment</strong>, <strong>Merge Alerts to a Case</strong> selects the alert types for case creation. Under <strong>Alert Type Grouping</strong>, the banner states: "Alert types in the same group will merge into a case based on customer ID, case age, and status." Each group sets its <strong>Alert Types</strong>, <strong>Case age</strong> and <strong>Case Status</strong>. See <a href="#s-4-1">Case Creation &amp; Assignment: Active Configuration</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How are new cases assigned?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p><strong>Auto Assignment of Cases</strong> maps a <strong>Group</strong> to one or more people (<strong>Person</strong>) with a <strong>Method</strong>, for example <strong>Sequential</strong>. Click <strong>Edit</strong>, change the mapping, then click <strong>Save</strong>. See <a href="#s-4-2">Edit the case creation configuration</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Can I see an earlier configuration?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Yes. The <strong>Configuration History</strong> tab lists every case creation configuration, newest first: one is <strong>ACTIVE</strong>, the rest <strong>INACTIVE</strong>. Click a row to open it read-only. See <a href="#s-4-3">Configuration History</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How do I change the prompt behind Case Copilot or an AI Summary?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Open the prompt's card on <strong>Agentic Workflows → Prompt Config</strong> and click <strong>Edit</strong>. You can change <strong>Description</strong>, <strong>Task</strong> and <strong>Role</strong>; the Expected Response fields are not part of the form. Publishing creates a new version, as the banner states (for example "Editing from v2 · publishing creates v3"). See <a href="#s-4-6">Edit and publish a prompt</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Why do I have to enter the Agent Key every time I update the model?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>The <strong>Update model</strong> dialog states: "Saving publishes a new configuration and retires the current one. The API key cannot be read back, so enter it again." See <a href="#s-4-7">Agentic Workflows: Model Config</a>.</p></div></details></div>

### Customer 360 {#s-12-7}

<div class="faq-list"><details class="faq-item"><summary class="faq-q"><span>How do I find a customer?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Type the customer's name or Customer ID in <strong>Search by Customer Name / ID</strong>. To narrow the list, click <strong>Show Filters</strong> and use <strong>KYC Level</strong>, <strong>Risk Tier</strong> or <strong>Country</strong>. See <a href="#s-5-2">Search and filter the list</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Why don't the KYC Level filter options match the values in the list?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>The filter offers <strong>Basic</strong>, <strong>Advanced</strong>, <strong>Enhanced</strong>, <strong>Complete</strong> and <strong>Full</strong>, while the <strong>KYC Level</strong> column shows values such as <strong>Kyc 0</strong> and <strong>Kyc 1</strong>, and the Customer Profile shows values such as <strong>KYC L2</strong>. The screens do not show how they relate. See <a href="#s-5-2">Search and filter the list</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Why are incoming and outgoing totals shown per currency?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>On the <strong>Analytics</strong> tab, <strong>INCOMING</strong> and <strong>OUTGOING</strong> give one row per currency. Totals are not converted to a single currency. See <a href="#s-5-4">Analytics tab</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Why are the transaction charts empty when the table lists transactions?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>The <strong>Transaction Volume</strong> and <strong>Transaction Count</strong> charts cover the date range set above them, which can differ from the dates of the transactions in the table. Change the date range to chart a different period. See <a href="#s-5-5">Transactions tab</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Where can I see a customer's earlier cases, screening runs and STRs?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>In the Customer Profile tabs <strong>Other Cases / Alerts</strong>, <strong>Screening History</strong> and <strong>STR History</strong>. See <a href="#s-5-6">Other Cases / Alerts tab</a>, <a href="#s-5-7">Screening History tab</a> and <a href="#s-5-8">STR History tab</a>.</p></div></details></div>

### Regulatory Reports {#s-12-8}

<div class="faq-list"><details class="faq-item"><summary class="faq-q"><span>Can I create an STR from Regulatory Reports?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>No. Regulatory Reports has no button to create an STR. An STR is filed from a case in Case Manager, with the <strong>File STR</strong> button. In this guide, <strong>File STR</strong> appears on cases that are <strong>Closed</strong> with the disposition <strong>True Match</strong>. See <a href="#s-6-10">Where STRs come from</a> and <a href="#s-3-13">File an STR</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Can I edit a filed STR?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>No. A filed STR opens read-only in a dialog with its six steps: values are shown in greyed fields and ticked or unticked boxes, and there is no save or submit button. See <a href="#s-6-3">Open a filed STR</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>What does the filing deadline next to the Date of determination mean?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>The help text for <strong>Date of determination</strong> reads: "Date the covered person knew or should have known of the suspicious nature of the transaction. Starts the filing deadline clock." The message beside it gives the deadline worked out from that date, in red when overdue, for example <strong>Filing deadline: August 31, 2026 (Overdue by 44 days)</strong>. See <a href="#s-6-5">Step 2: Report Type</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How do I get an STR's file?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>In the register, click the download icon in the <strong>Download CSV</strong> column of the STR's row. On a case whose STR has been filed (status <strong>STR Created</strong>), the case bar shows <strong>Download STR</strong>. See <a href="#s-6-2">Search and filter the register</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Why does the total amount read "Mixed"?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>When the included transactions are in different currencies, <strong>total amount (D-TD-6)</strong> is labelled <strong>Mixed</strong>. See <a href="#s-3-18">Step 4: Transaction</a>.</p></div></details></div>

### Name Screening {#s-12-9}

<div class="faq-list"><details class="faq-item"><summary class="faq-q"><span>What is the difference between Watchlist Search and Manual Screening?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p><strong>Watchlist Search</strong> looks up watchlist records by name and opens a record's details. <strong>Manual Screening</strong> screens one person or company from details you enter, and shows the weightage each field carries. See <a href="#s-7-1">Watchlist Search</a> and <a href="#s-7-3">Manual Screening</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Can I screen a company as well as a person?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Yes. <strong>Entity Type</strong> on the Manual Screening form offers <strong>Individual</strong> and <strong>Company</strong>. <strong>Customer Name</strong> is the only required field. See <a href="#s-7-3">Manual Screening</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How much does each field count towards the screening score?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>The weightages are set in <strong>Screening Configuration</strong>. In the active configuration shown in this guide: Name 65% (Fuzzy 80%, Phonetic 20%), Address 10%, Citizenship 10%, Gender 10% and DOB 5%, a total of 100%. See <a href="#s-7-7">Screening Configuration</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How are alerts banded by score?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p><strong>Alert Configuration</strong> defines the bands, each with a <strong>Min %</strong> to <strong>Max %</strong> range, a <strong>No Alert</strong> setting, an <strong>SLA Deadline</strong> and an <strong>Auto Hibernate</strong> setting. In the active configuration shown: <strong>very low</strong> 0%–75% (No Alert: Yes), <strong>Low</strong> 75%–85%, <strong>Medium</strong> 85%–93% and <strong>HIGH</strong> 93%–100%. See <a href="#s-7-6">Alert Configuration</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>What is the difference between the Batch Screening and Delta Screening pages?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Both list screening runs with <strong>Customers Scanned</strong>, <strong>Alerts Created</strong>, <strong>Watchlist Count</strong>, <strong>Status</strong> and <strong>Duration</strong>. Batch Screening has no <strong>Change Schedule</strong> button; Delta Screening has <strong>Resume</strong> and <strong>Change Schedule</strong>, and shows the next scheduled run as <strong>Upcoming</strong>. See <a href="#s-7-4">Batch Screening</a> and <a href="#s-7-5">Delta Screening</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Where does the watchlist data come from?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>The <strong>Source</strong> filter in Watchlist Search offers <strong>Internal Watchlist</strong> and <strong>LSEG</strong>. Watchlist files are listed in <strong>Data Ingestion → Watchlist Ingestion</strong>, where you can also upload an Internal Watchlist file. See <a href="#s-10-4">Watchlist Ingestion</a>.</p></div></details></div>

### Transaction Monitoring {#s-12-10}

<div class="faq-list"><details class="faq-item"><summary class="faq-q"><span>Where are monitoring typologies set up?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Under <strong>Transaction Monitoring</strong> in the sidebar, which expands into <strong>Typology</strong>, <strong>Variables</strong> and <strong>Schedules</strong>. Reference typologies are in the Typology Library. See <a href="#transaction-monitoring">Transaction Monitoring</a> and <a href="#typology-library">Typology Library</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>What happens when I activate a typology?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Click <strong>Activate</strong> on the rule's <strong>Review &amp; schedule rule</strong> page. The <strong>Activation Mode</strong> dialog offers <strong>Shadow Mode</strong> ("Alert generated against live data will be shown in rule detail page.") and <strong>Published Mode</strong> ("Alert from this rule will flow into Alert Manager."). Choose a mode and click <strong>Activate</strong>; <strong>Submit Request</strong> then asks for a <strong>Reason</strong> (required). After <strong>Confirm</strong>, the message reads "Submitted for governance review (ticket …). It will be applied once approved." The request is an <strong>Activate Typology</strong> ticket in Maker Checker Approval, in the domain <em>Fyscal ARCX/Transaction Monitoring/Typology</em>, and the rule stays <strong>Draft</strong> until it is approved. See <a href="#s-9-5">Request Shadow activation</a> and <a href="#s-11-8">View a ticket</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Does a dry run create alerts?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>No. The Dry run card states: "Test this rule against past data before going live. No alerts are created during a dry run." The result shows, for each time window, the <strong>Records Scanned</strong> and <strong>Alert Created</strong> counts; it does not list the matching senders or transactions. See <a href="#s-9-4">Test a typology with Dry Run</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Why does my condition "Equal 0" never match customers with no transactions?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>When a customer has no transactions in a variable's window, the variable has no value for that customer: it is empty, not 0. A fixed number never matches it, and <strong>Is Null</strong> is not saved in a typology condition. Compare an amount with that variable through a large multiplier instead: an empty value counts as 0 when one variable is compared with another. See <a href="#s-9-1">Building blocks</a> and <a href="#s-9-r4">Rule 4 · Dormant account</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Why is Save as Draft greyed out?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p><strong>Save as Draft</strong> stays disabled until you choose a schedule whose start time is in the future. See <a href="#s-9-3">Before you build</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Why is my typology name rejected?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Typology names can contain only letters, digits, spaces, hyphens, underscores and parentheses, and must be 3 to 100 characters. Write amounts as "PHP 5000" rather than "₱5,000". See <a href="#s-9-3">Before you build</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Why did my dry-run result disappear?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Changing a rule or its schedule and clicking <strong>Update</strong> opens the dialog "Your dry run results would be erased once you update and save the rule again". Confirming it clears the result; run the dry run again. While the form has unsaved changes, <strong>Re-run</strong> and <strong>Activate</strong> are greyed out. See <a href="#s-9-4">Test a typology with Dry Run</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Why does a dry-run window with 0 records scanned show alerts?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>A window's <strong>Records Scanned</strong> counts the records in that window only, while the rule's variables can look back further, for example 7 days. A rule with a 7-day variable can therefore alert in a window that has no records of its own. See <a href="#s-9-4">Test a typology with Dry Run</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How do I see why a Transaction Monitoring alert was raised?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Open the alert and click the <strong>Rule Analysis</strong> tab. <strong>RULE TRIGGERED</strong> shows the rule name, the window and frequency, the number of breaches and each breached condition tagged <strong>Breach</strong>. See <a href="#s-3-6">Transaction Monitoring evidence tabs</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How do I check that monitoring ran?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>On the AML Dashboard, the <strong>TM Runs</strong> row of <strong>Daily Jobs</strong> shows the status of the monitoring job on each day. See <a href="#s-2-11">Daily Jobs</a>.</p></div></details></div>

### Data Ingestion {#s-12-11}

<div class="faq-list"><details class="faq-item"><summary class="faq-q"><span>What data does Batch Ingestion import?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Each job imports one file type: <strong>Customers</strong>, <strong>Accounts</strong> or <strong>Transactions</strong>. Transaction data comes in through Batch Ingestion as the Transactions file type. See <a href="#s-10-1">Batch Ingestion</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How do I see the rows that were not loaded?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>When <strong>Skipped Rows</strong> is above 0, it is an underlined red link that downloads the error rows CSV. <strong>Total Records</strong>, when above 0, downloads the source CSV. A job with the status <strong>Completed</strong> can still have skipped rows. See <a href="#s-10-1">Batch Ingestion</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>What do the job statuses mean?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>The <strong>Status</strong> filter lists ten statuses: <strong>Init</strong>, <strong>Validating</strong>, <strong>Validated</strong>, <strong>Published</strong>, <strong>Ingesting</strong>, <strong>Completed</strong>, <strong>Partial Success</strong>, <strong>Failed</strong>, <strong>No Valid Record</strong> and <strong>No Files Found</strong>. The screen does not describe them. See <a href="#s-10-1">Batch Ingestion</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>When does a schedule change take effect?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>As the <strong>Change Ingestion Schedule</strong> dialog states, a change takes effect after the next scheduled run, not straight away. You can set up to 3 run times per day. See <a href="#s-10-3">Change the ingestion schedule</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>What file can I upload to the Internal Watchlist?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>A CSV file only. Choose <strong>Add to Internal Watchlist</strong> or <strong>Delete from Internal Watchlist</strong>, and check your file against the sample from <strong>Download Sample</strong>. For an add, each row needs a UID, entity details and a rationale. See <a href="#s-10-6">Upload an Internal Watchlist file</a>.</p></div></details></div>

### Maker Checker Approval {#s-12-12}

<div class="faq-list"><details class="faq-item"><summary class="faq-q"><span>What is the difference between Configs and Tickets?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p><strong>Configs</strong> lists the activities that need approval and their rules. <strong>Tickets</strong> lists the approval requests raised against those activities. See <a href="#s-11-1">Configs</a> and <a href="#s-11-5">Tickets</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>What does an activity define?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Its name, <strong>Domain</strong> and <strong>Operation Point</strong>, the <strong>SLA Duration (hrs)</strong> (default 4), <strong>Warning At (%)</strong> (default 80), the <strong>Approval Count</strong> (default 1), the context queries, and the <strong>Maker Permission</strong> and <strong>Checker 1 Permission</strong>. See <a href="#s-11-4">Create an activity</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>Can I approve my own request?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>No approve or decline buttons appear in the maker's view. When the maker opens their own ticket, the only action offered is <strong>Withdraw</strong>. See <a href="#s-11-8">View a ticket</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>How do I withdraw a request?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>Open the ticket with <strong>View</strong>, enter a reason in <strong>Remarks</strong>, which is required for withdrawal, then click <strong>Withdraw</strong>. See <a href="#s-11-8">View a ticket</a>.</p></div></details><details class="faq-item"><summary class="faq-q"><span>What ticket statuses are there?</span><span class="faq-icon" aria-hidden="true"></span></summary><div class="faq-a"><p>The Status filter lists eight: <strong>Pending</strong>, <strong>In Progress</strong>, <strong>Execution Pending</strong>, <strong>Approved</strong>, <strong>Declined</strong>, <strong>Withdrawn</strong>, <strong>Expired</strong> and <strong>Execution Failed</strong>. The screen does not describe them. See <a href="#s-11-7">Ticket statuses</a>.</p></div></details></div>

## Glossary {#s-12-13}

Terms used in this guide, in alphabetical order. Labels are spelled as they appear on screen.

<nav class="glossary-az" aria-label="Glossary, A to Z"><a href="#g-a">A</a><a href="#g-b">B</a><a href="#g-c">C</a><a href="#g-d">D</a><a href="#g-e">E</a><a href="#g-f">F</a><a href="#g-g">G</a><a href="#g-h">H</a><a href="#g-i">I</a><span aria-hidden="true">J</span><a href="#g-k">K</a><a href="#g-l">L</a><a href="#g-m">M</a><a href="#g-n">N</a><a href="#g-o">O</a><a href="#g-p">P</a><span aria-hidden="true">Q</span><a href="#g-r">R</a><a href="#g-s">S</a><a href="#g-t">T</a><a href="#g-u">U</a><a href="#g-v">V</a><a href="#g-w">W</a><span aria-hidden="true">X</span><span aria-hidden="true">Y</span><span aria-hidden="true">Z</span></nav>

<div class="table-wrap"><table class="compact glossary"><thead><tr><th>Term</th><th>Definition</th></tr></thead><tbody><tr id="g-a"><td>Activation Mode</td><td>The choice made when you click <strong>Activate</strong> on a typology: <strong>Shadow Mode</strong>, "Alert generated against live data will be shown in rule detail page.", or <strong>Published Mode</strong>, "Alert from this rule will flow into Alert Manager." The choice goes to a checker as an <strong>Activate Typology</strong> request, and the typology stays <strong>Draft</strong> while the request waits. See <a href="#s-9-5">Request Shadow activation</a>.</td></tr><tr><td>Activity</td><td>In Maker Checker Approval, a configuration that names an action somewhere in the platform and sets its approval rules: SLA, warning point, approval count, and maker and checker permissions. Activity codes begin <strong>ACT_</strong>. See <a href="#s-11-1">Configs</a>.</td></tr><tr><td>Activity Timeline</td><td>The panel opened by <strong>Timeline &amp; Notes</strong> on a case or alert. It holds notes and a dated log of events, newest first. See <a href="#s-3-7">Timeline and notes</a>.</td></tr><tr><td>Agentic Workflows</td><td>The Case Manager Config page that holds the prompts (<strong>Prompt Config</strong>) and the model configuration (<strong>Model Config</strong>) used by Case Copilot and the AI Summary. See <a href="#s-4-5">Agentic Workflows: Prompt Config</a>.</td></tr><tr><td>Aggregation</td><td>The part of Create Variables where you set what a variable calculates: <strong>Field</strong>, <strong>Function</strong> and <strong>Group by</strong>, all required. See <a href="#s-8-8">Create a variable</a>.</td></tr><tr><td>AI Summary</td><td>A card on Alert Details that generates a summary of the alert: a verdict, rationale, findings and a recommended action, with the prompt version and model. Each generation costs one run against the daily limit. See <a href="#s-3-24">Alert Details: Name Screening</a>.</td></tr><tr><td>Alert</td><td>A single detection that needs review: one screening match or one rule breach. In Fyscal ARCX an alert is raised by Name Screening (ID starting <strong>ALT-NS</strong>) or Transaction Monitoring (ID starting <strong>ALT-TMS</strong>) and listed in <strong>Case Manager → Alerts</strong>. Alerts have six statuses. See <a href="#s-3-23">Alerts list</a>.</td></tr><tr><td>Alert band</td><td>A named score range in Name Screening Alert Configuration, with a colour, <strong>Min %</strong> and <strong>Max %</strong>, a <strong>No Alert</strong> setting, an <strong>SLA Deadline</strong> and an <strong>Auto Hibernate</strong> setting. The band and percentage appear as an alert's score, for example <strong>Low 75.76%</strong>. See <a href="#s-7-6">Alert Configuration</a>.</td></tr><tr><td>Alert Manager</td><td>A name shown in the <strong>Activation Mode</strong> dialog: in <strong>Published Mode</strong>, "Alert from this rule will flow into Alert Manager." No sidebar item is called Alert Manager. See <a href="#s-9-5">Request Shadow activation</a>.</td></tr><tr><td>AML</td><td>Anti-money laundering: the laws, controls and checks that stop criminal money being made to look legitimate. Fyscal ARCX is an AML platform for screening, monitoring, case work and reporting. See <a href="#s-1-9">How Fyscal ARCX fits together</a>.</td></tr><tr><td>AMLC</td><td>Anti-Money Laundering Council (Philippines). The STR wizard prepares a GoTRACS-compliant STR for the AMLC. See <a href="#s-3-13">File an STR</a>.</td></tr><tr><td>AND, OR (Match)</td><td>How conditions combine. Inside a group, <strong>Match</strong> AND means every row must be true ("AND — all must match"); OR means one true row is enough ("OR — any one matches"). <strong>Combine groups with</strong> does the same between groups. See <a href="#s-9-1">Building blocks</a> and <a href="#s-8-19">How conditions are evaluated</a>.</td></tr><tr><td>Approval Count</td><td>The number of approvals set on a Maker Checker activity. The default on the Create Activity form is 1. See <a href="#s-11-4">Create an activity</a>.</td></tr><tr><td>Auto Assignment of Cases</td><td>The part of Case Creation &amp; Assignment that maps a group of alert types to people, with a method such as <strong>Sequential</strong>. See <a href="#s-4-1">Case Creation &amp; Assignment: Active Configuration</a>.</td></tr><tr><td>Auto Hibernate</td><td>A Yes or No setting on each alert band in Alert Configuration. See <a href="#s-7-6">Alert Configuration</a>.</td></tr><tr><td>Average</td><td>A variable <strong>Function</strong> for numeric fields such as amount: the average value of the field over the window. See <a href="#s-8-8">Create a variable</a>.</td></tr><tr id="g-b"><td>Batch Ingestion</td><td>The Data Ingestion page that holds the ingestion schedule and lists the import jobs for Customers, Accounts and Transactions files. See <a href="#s-10-1">Batch Ingestion</a>.</td></tr><tr><td>Batch Screening</td><td>The Name Screening page that lists the batch screening runs, with customers scanned, alerts created, errors, watchlist count, status and duration for each run. See <a href="#s-7-4">Batch Screening</a>.</td></tr><tr><td>Beneficiary</td><td>The person or organisation that receives the funds or the benefit of a transaction. In an STR, party role <strong>B</strong>. See <a href="#s-3-18">Step 4: Transaction</a>.</td></tr><tr><td>Between, Not Between</td><td>Filter operators for number fields: the value falls inside, or outside, a range you give. Rule 1 uses two amount filters to set its band instead. See <a href="#s-9-1">Building blocks</a>.</td></tr><tr><td>BSP</td><td>Bangko Sentral ng Pilipinas. The STR <strong>Institution code</strong> is described on screen as an "18-digit code assigned by AMLC/BSP". See <a href="#s-6-5">Step 2: Report Type</a>.</td></tr><tr id="g-c"><td>Case</td><td>A record in <strong>Case Manager → Cases</strong> that holds one or more alerts for a customer, with its own status, assignee and disposition. Case IDs look like <strong>CASE-2026-0034617</strong>. See <a href="#s-3-4">Case Details</a>.</td></tr><tr><td>Case Copilot</td><td>An AI Investigation Assistant: a chat panel on Case Details that answers questions about the open case, from prompts such as <strong>Summarize case</strong> or <strong>Explain match scores</strong>. Check its answers against the case. See <a href="#s-3-8">Case Copilot</a>.</td></tr><tr><td>Case Origin</td><td>How a case was created: <strong>Manual</strong> or <strong>Automated</strong>. See <a href="#s-3-1">Cases list</a>.</td></tr><tr><td>Checker</td><td>The second person in a Maker Checker request: the user who approves or declines it. An activity sets the <strong>Checker 1 Permission</strong> and the <strong>Approval Count</strong>, and a ticket shows <strong>Checker Progress</strong>, for example "0 / 1 checkers acted". No approve or decline buttons appear in the maker's view of their own ticket, which offers only <strong>Withdraw</strong>. See <a href="#s-11-8">View a ticket</a>.</td></tr><tr><td>Condition</td><td>One row of a typology group: <strong>WHEN</strong> a variable, an operator, and a <strong>Static Value</strong> or another <strong>Variable</strong> to compare with. A variable only calculates a value; the condition decides whether that value is suspicious. See <a href="#s-8-5">Create Typology form</a>.</td></tr><tr><td>Config version</td><td>The unique ID of a saved configuration. Saved configurations are listed in a history tab, where one is <strong>ACTIVE</strong> and the rest <strong>INACTIVE</strong>. See <a href="#s-4-3">Configuration History</a>.</td></tr><tr><td>Count</td><td>A variable <strong>Function</strong> that counts the transactions in the window, for example Count of <code>id</code> per sender (Rule 1). See <a href="#s-8-8">Create a variable</a>.</td></tr><tr><td>Count Distinct</td><td>A variable <strong>Function</strong> that counts the different values of a field, for example the different receivers a sender paid (Count Distinct of <code>receiver_entity_id</code>, Rule 5). See <a href="#s-9-r5">Rule 5 · Fan-out</a>.</td></tr><tr><td>Counterparty</td><td>The other party to a customer's transaction: the receiver when the customer sends, the sender when the customer receives. Customer 360 shows the top counterparties; in an STR, party role <strong>C</strong>. See <a href="#s-5-4">Analytics tab</a>.</td></tr><tr><td>Covered person</td><td>In Philippine AML rules, an institution such as a bank that must report suspicious transactions to the AMLC. The phrase appears in the help text of <strong>Date of determination</strong>. See <a href="#s-6-5">Step 2: Report Type</a>.</td></tr><tr><td>Covered Transaction Report (CTR)</td><td>A report to the AMLC of a covered transaction, in general one of more than ₱500,000. Fyscal ARCX creates CTRs automatically once a day from ingested transactions, with a CSV in the GoTRACS format. See <a href="#s-6-11">The CTR register</a>.</td></tr><tr><td>Cross-border</td><td>A transaction between parties in different countries. Rule 15 adds up what a sender sent to a country other than their own in the last 30 days. See <a href="#s-9-r15">Rule 15 · Cross-border volume</a>.</td></tr><tr><td>Customer 360</td><td>The module that lists customers and opens a Customer Profile for each: identity and KYC details, accounts, analytics, transactions, prior cases and alerts, screening history and STR history. See <a href="#s-5-1">The customer list</a>.</td></tr><tr><td>Customer due diligence (CDD)</td><td>The checks an institution makes on a customer: who they are, their risk rating, whether they are a PEP, their income and source of funds, and how much and how often they expect to transact. Customer 360 shows these details. See <a href="#s-5-3">The Customer Profile</a>.</td></tr><tr id="g-d"><td>Daily Jobs</td><td>The AML Dashboard panel that shows the outcome of the platform's scheduled jobs: <strong>Screening &amp; Monitoring Runs</strong> and <strong>Data Ingestion</strong>. See <a href="#s-2-11">Daily Jobs</a>.</td></tr><tr><td>Data Difference</td><td>The table on a Maker Checker ticket that shows each changed <strong>Field</strong> with its <strong>Current Value</strong> and <strong>Proposed Value</strong>. See <a href="#s-11-8">View a ticket</a>.</td></tr><tr><td>Date of determination</td><td>An STR field, described on screen as the "Date the covered person knew or should have known of the suspicious nature of the transaction. Starts the filing deadline clock." See <a href="#s-6-5">Step 2: Report Type</a>.</td></tr><tr><td>Delta Screening</td><td>The Name Screening page that shows the delta screening schedule and lists its runs, including the next scheduled run. Its schedule can be changed with <strong>Change Schedule</strong>. See <a href="#s-7-5">Delta Screening</a>.</td></tr><tr><td>Device, IP address</td><td>The device and network address a payment was made from, held in the transaction fields <code>sender_device_id</code> and <code>sender_ip</code>. Rules 10 and 11 count how many a sender uses; proposals P5 and P6 count how many customers share one. See <a href="#s-9-r10">Rule 10 · Many devices</a> and <a href="#s-9-r11">Rule 11 · Many IP addresses</a>.</td></tr><tr><td>Disposition</td><td>The outcome recorded for an alert or a case: <strong>True Match</strong>, <strong>False Match</strong> or <strong>Potential Match</strong>. Lists show - until one is recorded. See <a href="#s-3-3">Case statuses and dispositions</a>.</td></tr><tr><td>Dormant account</td><td>An account with no activity for a long period. A sudden payment after a quiet spell is a common red flag; Rule 4 looks for no transactions from 100 to 1 days ago, then a payment in the last day. See <a href="#s-9-r4">Rule 4 · Dormant account</a>.</td></tr><tr><td>Draft</td><td>A typology status: the rule is saved but not activated. New typologies are saved as Draft, and a rule stays Draft while its activation request is Pending. Dry Run works on a saved draft. See <a href="#s-8-1">Typology list</a>.</td></tr><tr><td>Dry Run</td><td>A test of a saved draft typology against past records, started with <strong>Dry Run</strong> on the <strong>Review &amp; schedule rule</strong> page. "No alerts are created during a dry run." The result gives <strong>Records Scanned</strong> and <strong>Alert Created</strong> for each time window, without listing the matches, and is erased when the rule is updated. See <a href="#s-9-4">Test a typology with Dry Run</a>.</td></tr><tr><td>Duplicate</td><td>Makes a copy of a typology (the Actions menu of a Draft rule, or <strong>Duplicate Typology</strong> on its page) or of a variable. A variable used in a live rule cannot be edited: duplicate it and change the copy. See <a href="#s-8-7">View Variable</a>.</td></tr><tr id="g-e"><td>Enhanced due diligence (EDD)</td><td>Extra checks applied to customers an institution rates as higher risk, such as PEPs: more information on the source of funds and closer review of their activity.</td></tr><tr><td>Entity</td><td>In Create Variables, the <strong>Transaction</strong> and <strong>Entity</strong> tabs choose whether a variable is calculated from transactions (the default) or from entity data. In the Rule index, Entity is the field a rule's variables are grouped by: sender or receiver. See <a href="#s-8-8">Create a variable</a>.</td></tr><tr><td>Escalated</td><td>A status of cases and alerts. In AML work, escalation passes an alert or case to a more senior reviewer. The dashboard tiles <strong>Escalated Alerts</strong> and <strong>Escalated Cases</strong> carry the sub-label <strong>Pending Supervisor Review</strong>, and <strong>All Alerts</strong> and <strong>All Cases</strong> each have an <strong>Escalated</strong> chip. See <a href="#s-3-3">Case statuses and dispositions</a>.</td></tr><tr><td>Execution Interval</td><td>How often a Transaction Monitoring schedule runs: a number and a unit, for example every 1 day. See <a href="#s-8-10">Schedules: Schedule List</a>.</td></tr><tr><td>Expired</td><td>A Maker Checker ticket status. The activation requests made for this guide expired with no checker action, and their rules stayed Draft: a request has to be approved before it expires, and an expired one needs a new request. See <a href="#s-11-7">Ticket statuses</a>.</td></tr><tr id="g-f"><td>False Match</td><td>A disposition value. For an alert it is chosen in the <strong>Dispose Alert</strong> dialog, together with a required <strong>Rationale Code</strong> and <strong>Rationale Details</strong>; a case has its own <strong>Disposition</strong> in the case bar. The other values are True Match and Potential Match. See <a href="#s-3-10">Dispose alerts and close a case</a>.</td></tr><tr><td>False negative</td><td>Suspicious activity that a rule or screening check does not alert on. Raising thresholds cuts false positives but can create false negatives, which is why changes are tested first.</td></tr><tr><td>False positive</td><td>An alert that turns out, on review, not to be suspicious or not to be the listed party. Many false positives usually mean a rule needs tuning. See <a href="#s-9-6">Tuning and false positives</a>.</td></tr><tr><td>Fan-in</td><td>Many different senders paying one receiver, a pattern typical of money-mule and pooling accounts. See <a href="#s-9-r6">Rule 6 · Fan-in</a>.</td></tr><tr><td>Fan-out</td><td>One sender paying many different receivers, for example to spread funds quickly. See <a href="#s-9-r5">Rule 5 · Fan-out</a>.</td></tr><tr><td>Field</td><td>In Create Variables, the transaction field a variable calculates on, for example <code>amount</code>, <code>id</code> or <code>receiver_entity_id</code>. The field decides which functions are offered. See <a href="#s-8-8">Create a variable</a>.</td></tr><tr><td>Filters</td><td>Optional rows in Create Variables (field · operator · value) that limit a variable to matching transactions. Rows combine as "AND — all must match". See <a href="#s-8-8">Create a variable</a>.</td></tr><tr><td>Financial intelligence unit (FIU)</td><td>The national agency that receives and analyses suspicious transaction reports. STRs in this guide are prepared for the AMLC. See <a href="#s-3-13">File an STR</a>.</td></tr><tr><td>Four-eyes principle</td><td>A control in which one person proposes or decides and a different person checks and approves. Maker Checker Approval and the review of a case in Pending Review apply it. See <a href="#s-11-1">Configs</a>.</td></tr><tr><td>FT AML</td><td>The breadcrumb shown at the top of the Transaction Monitoring screens (typologies, variables and schedules). It is a label on those screens, not a separate module: you reach them from <strong>Fyscal ARCX → Transaction Monitoring</strong> in the sidebar. See <a href="#s-8-1">Typology list</a>.</td></tr><tr><td>Function</td><td>In Create Variables, the calculation: <strong>Count</strong>, <strong>Count Distinct</strong>, <strong>Sum</strong>, <strong>Average</strong>, <strong>Minimum</strong> or <strong>Maximum</strong>. Numeric fields offer all six; text and ID fields offer only Count, Count Distinct, Minimum and Maximum. See <a href="#s-9-1">Building blocks</a>.</td></tr><tr><td>Fuzzy, Phonetic</td><td>The two sub-fields of <strong>Name</strong> in Screening Configuration, each with its own weightage (Fuzzy 80% and Phonetic 20% in the configuration shown). See <a href="#s-7-7">Screening Configuration</a>.</td></tr><tr id="g-g"><td>GoTRACS</td><td>The AMLC reporting format the STR wizard follows ("GoTRACS-compliant STR filing for AMLC"). Codes after STR field names, such as H-3 or D-SD-2, are the GoTRACS field references shown on screen. See <a href="#s-3-13">File an STR</a>.</td></tr><tr><td>Greater Than Equal (&gt;=)</td><td>The condition operator most rules in this guide use: the variable is equal to or above the threshold, for example ≥ 10 receivers. See <a href="#s-8-5">Create Typology form</a>.</td></tr><tr><td>Group by</td><td>The field a variable is calculated per: <code>sender_entity_id</code> gives one result per sender, <code>receiver_entity_id</code> one per receiver. See <a href="#s-8-8">Create a variable</a>.</td></tr><tr id="g-h"><td>Hibernated</td><td>Alerts shown when the <strong>Show Hibernated</strong> checkbox on All Alerts is ticked. Alert bands carry an <strong>Auto Hibernate</strong> setting. See <a href="#s-3-23">Alerts list</a>.</td></tr><tr><td>Hierarchy</td><td>A template in Team Management that defines an organisational structure as levels of roles with members. The AML hierarchy has the levels AML Admin, AML Team Lead, AML Supervisor and AML Analyst. Status: Active, Inactive or Removed. See <a href="#s-4-8">Team Management: the hierarchy list</a>.</td></tr><tr><td>High value</td><td>A large total moved in a period. Rule 3 adds up what a sender sent in the last 30 days; High Value (HV01) is also a typology type. See <a href="#s-9-r3">Rule 3 · High value</a>.</td></tr><tr><td>High-risk country</td><td>A country (jurisdiction) an institution's policy treats as higher risk for money laundering or terrorist financing. Proposal P1 looks for payments to such countries. See <a href="#s-9-7">Proposed typologies</a>.</td></tr><tr id="g-i"><td>In, Not In</td><td>Operators that compare a field with a list of values. Type each value and press Enter. See <a href="#s-9-1">Building blocks</a>.</td></tr><tr><td>Ingestion</td><td>Loading data files into the platform: customer, account and transaction files in Batch Ingestion, and watchlist files in Watchlist Ingestion. Each job shows its total, ingested and skipped rows. See <a href="#s-10-1">Batch Ingestion</a>.</td></tr><tr><td>Instrument</td><td>The card or account a payment is paid from, held in the field <code>sender_instrument_id</code>. Rule 12 counts the different instruments a sender used in 7 days. See <a href="#s-9-r12">Rule 12 · Many instruments</a>.</td></tr><tr><td>Internal Watchlist</td><td>A watchlist source alongside LSEG. You add subjects to it, or remove them, by uploading a CSV file in Watchlist Ingestion. See <a href="#s-10-6">Upload an Internal Watchlist file</a>.</td></tr><tr><td>Is Null, Is Not Null</td><td>Operators in the operator lists that test whether a value is empty. In a typology condition they are not saved with the rule, so do not rely on them. To test for "no transactions", see <a href="#s-9-1">Building blocks</a>.</td></tr><tr id="g-k"><td>KYC</td><td>Know Your Customer: checking who a customer is and understanding the business they expect to do. Customer 360 shows a <strong>KYC Level</strong> in the customer list (for example Kyc 0, Kyc 1) and <strong>KYC</strong> on the Customer Profile (for example L2). See <a href="#s-5-3">The Customer Profile</a>.</td></tr><tr id="g-l"><td>Large single transaction</td><td>One very large payment. Rule 7 takes the sender's largest single amount in the last day; Large Transaction (LT-01) is also a typology type. See <a href="#s-9-r7">Rule 7 · Large single transaction</a>.</td></tr><tr><td>Layering</td><td>The stage of money laundering that moves funds through many transactions or accounts to hide where they came from. Layering is also a typology type; proposal P2 (pass-through account) looks for it. See <a href="#s-9-7">Proposed typologies</a>.</td></tr><tr><td>Live Alerts, Shadow Alerts</td><td>Columns of the Transaction Monitoring Run History: the alerts raised in a run by Published rules (Live) and by Shadow rules. See <a href="#s-8-9">Schedules: Run History</a>.</td></tr><tr><td>Look-back</td><td>Another name for a variable's window: the period counted back from the trigger time T. See <a href="#s-9-1">Building blocks</a>.</td></tr><tr><td>LSEG</td><td>A watchlist source. LSEG files appear in Watchlist Ingestion in pairs named <strong>watchlist_delta__…</strong> and <strong>watchlist_deleted__…</strong>. See <a href="#s-10-4">Watchlist Ingestion</a>.</td></tr><tr id="g-m"><td>Maker</td><td>The user who raises a Maker Checker request, for example by submitting an <strong>Activate Typology</strong> request with a <strong>Reason</strong>. An activity sets the <strong>Maker Permission</strong>. The maker can <strong>Withdraw</strong> their own pending ticket, with a remark, but has no approve or decline buttons. See <a href="#s-11-5">Tickets</a> and <a href="#s-11-8">View a ticket</a>.</td></tr><tr><td>Maker Checker Approval</td><td>The sidebar item that holds the activities that need approval (<strong>Configs</strong>) and the approval requests raised against them (<strong>Tickets</strong>). See <a href="#maker-checker">Maker Checker Approval</a>.</td></tr><tr><td>Manual Screening</td><td>The Name Screening page where you enter one person's or company's details and screen them on demand. See <a href="#s-7-3">Manual Screening</a>.</td></tr><tr><td>Match Score</td><td>A row of the Matches panel on a Name Screening alert or case. Each watchlist candidate shows its score band and percentage (for example LOW 87.94%), and each field its own <strong>Weightage</strong> and <strong>Score</strong>. See <a href="#s-3-5">Customer, accounts and matches</a>.</td></tr><tr><td>Matches</td><td>The area of a Name Screening alert that compares the customer with each watchlist candidate, field by field, with the weightage and score of each field. See <a href="#s-3-5">Customer, accounts and matches</a>.</td></tr><tr><td>Merchant category code</td><td>A code for a merchant's type of business, held in the transaction field <code>merchant_category_code</code>. Proposal P7 looks for payments to categories your policy treats as high risk. See <a href="#s-9-7">Proposed typologies</a>.</td></tr><tr><td>Minimum, Maximum</td><td>Variable functions: the smallest or largest value of a field in the window. Rule 7 uses Maximum of amount to find the largest single payment. See <a href="#s-9-r7">Rule 7 · Large single transaction</a>.</td></tr><tr><td>Money mule</td><td>A person whose account is used to receive and pass on criminal money, knowingly or not. Fan-in, many devices on one account, and one device used by many customers are typical signs. See <a href="#s-9-r6">Rule 6 · Fan-in</a>.</td></tr><tr id="g-n"><td>Name Screening</td><td>Checking customer names against watchlists of sanctioned parties, PEPs and other names of concern. In Fyscal ARCX, the module that runs batch, delta and manual screening and sets alert bands and weightages. See <a href="#name-screening">Name Screening</a>.</td></tr><tr id="g-o"><td>Operator</td><td>The comparison in a filter or condition. Number fields offer Equal, Not Equal, Greater Than, Greater Than Equal, Less Than, Less Than Equal, Between, Not Between, In and Not In; text fields also offer Contains, Starts With, Ends With, Is Null and Is Not Null. See <a href="#s-9-1">Building blocks</a>.</td></tr><tr id="g-p"><td>Party role</td><td>The letter shown against each sender and receiver in an STR: <strong>S</strong> Subject of Suspicion, <strong>B</strong> Beneficiary, <strong>C</strong> Counterparty, <strong>T</strong> Transactor, <strong>O</strong> Other participant. See <a href="#s-3-18">Step 4: Transaction</a>.</td></tr><tr><td>Pass-through account</td><td>An account where money received is sent on almost in full within a short time, a sign of layering. Proposal P2 describes a rule for it. See <a href="#s-9-7">Proposed typologies</a>.</td></tr><tr><td>Paused</td><td>A chip beside a typology's status on its page: the rule is not currently running, and the page offers <strong>Resume</strong>. See <a href="#s-8-1">Typology list</a>.</td></tr><tr><td>PEP</td><td>Politically exposed person. Customers carry a <strong>PEP Flag</strong>; watchlist records carry a <strong>PEP Status</strong>. See <a href="#s-5-3">The Customer Profile</a> and <a href="#s-7-1">Watchlist Search</a>.</td></tr><tr><td>Positive control</td><td>A check used in this guide when a dry run returns 0 alerts: lower the threshold so that any matching record would alert, confirm that alerts appear, then restore the real threshold. It shows whether 0 means "no such pattern" or "the rule cannot read the data". See <a href="#s-9-4">Test a typology with Dry Run</a>.</td></tr><tr><td>Potential Match</td><td>A disposition value, chosen in the same places as True Match and False Match. In general use it means the evidence is not enough to confirm or rule out the match. See <a href="#s-3-10">Dispose alerts and close a case</a>.</td></tr><tr><td>Predicate crime</td><td>A crime that produces the money being laundered, such as fraud, drug trafficking or corruption. STR step 3 lists <strong>Predicate crimes — PC1-PC36</strong>. See <a href="#s-3-17">Step 3: Reason for suspicion</a>.</td></tr><tr><td>Published, Published Mode</td><td>Used in three places. A typology status: the rule was activated in <strong>Published Mode</strong>, "Alert from this rule will flow into Alert Manager." In Agentic Workflows, publishing a prompt creates a new version, and saving a model configuration "publishes a new configuration and retires the current one". In Batch Ingestion, <strong>Published</strong> is one of the ten job statuses, which the screen does not describe. See <a href="#s-8-1">Typology list</a>, <a href="#s-4-6">Edit and publish a prompt</a> and <a href="#s-10-1">Batch Ingestion</a>.</td></tr><tr id="g-r"><td>Rationale code</td><td>The coded reason for a disposition, chosen from a dropdown in the Dispose Alert dialog, for example "Identification number of the user is the same as the watchlist". It is required, together with <strong>Rationale Details</strong> of at least 10 characters. See <a href="#s-3-10">Dispose alerts and close a case</a>.</td></tr><tr><td>Reason for suspicion codes</td><td>The codes chosen in step 3 of an STR: Suspicious circumstances <strong>SC1–SC6</strong>, Predicate crimes <strong>PC1–PC36</strong> and Transnational organized crime <strong>MC1</strong>. See <a href="#s-3-17">Step 3: Reason for suspicion</a>.</td></tr><tr><td>Records Scanned</td><td>In a Dry Run result and in a rule's run history, the number of records the run read. 0 means there was no transaction data in the window: check data ingestion for that period before judging the rule. See <a href="#s-8-4">Schedule Details</a>.</td></tr><tr><td>Red flag</td><td>A sign that activity may be suspicious and worth a closer look. Each Typology Library rule opens with the red flag it looks for. See <a href="#s-9-2">Rule index</a>.</td></tr><tr><td>Risk Level, RISK</td><td>The customer's risk rating. The customer list shows <strong>Risk Level</strong> as a coloured tag; the Customer Profile and the case customer card show <strong>RISK</strong> as a tier with a number in brackets, for example HIGH (77). See <a href="#s-5-3">The Customer Profile</a>.</td></tr><tr><td>Risk-based approach</td><td>Setting controls in proportion to risk: more checks and lower thresholds for higher-risk customers, products and countries. The Typology Library's thresholds are starting values to set from your own risk assessment.</td></tr><tr><td>Rule Analysis</td><td>The tab on a Transaction Monitoring alert that shows the rule triggered, its window and frequency, the number of breaches and each breached condition. See <a href="#s-3-6">Transaction Monitoring evidence tabs</a>.</td></tr><tr id="g-s"><td>Sanctions</td><td>Legal restrictions on dealing with named people, organisations, vessels or countries. Sanctioned parties appear on watchlists and are what name screening looks for. See <a href="#s-7-1">Watchlist Search</a>.</td></tr><tr><td>Save as Draft</td><td>Saves a new typology with the status <strong>Draft</strong>, on the page after the conditions. It needs a schedule, and the page then becomes <strong>Update Typology</strong>. See <a href="#s-8-17">Part 6: Save as draft</a>.</td></tr><tr><td>Schedule</td><td>When a recurring job runs, shown as <strong>Current Frequency</strong>, <strong>Next Run</strong> and <strong>Last Run</strong> on Batch Ingestion, Batch Screening and Delta Screening. A schedule change takes effect after the next scheduled run. In Transaction Monitoring, a schedule has a name, an <strong>Execution Interval</strong>, a start time and an optional end time, and one schedule can drive several rules. See <a href="#s-10-3">Change the ingestion schedule</a> and <a href="#s-8-10">Schedules: Schedule List</a>.</td></tr><tr><td>Screening Configuration</td><td>The Name Screening page that holds the weightages of the screening fields (Name, Address, Citizenship, Gender, DOB) and their sub-fields. See <a href="#s-7-7">Screening Configuration</a>.</td></tr><tr><td>SEGMENT</td><td>A tag on the Customer Profile and the case customer card that gives the customer's segment, for example Retail. See <a href="#s-5-3">The Customer Profile</a>.</td></tr><tr><td>Shadow, Shadow Mode</td><td>A typology status and <strong>Activation Mode</strong>. In <strong>Shadow Mode</strong>, "Alert generated against live data will be shown in rule detail page": the rule runs on live data and its alerts appear on the rule's page rather than flowing into Alert Manager. In the Activate Typology ticket, <strong>Data Difference</strong> shows Activation Mode changing from - to <strong>shadow</strong>. See <a href="#s-8-1">Typology list</a> and <a href="#s-9-5">Request Shadow activation</a>.</td></tr><tr><td>Skipped Rows</td><td>The rows of a Batch Ingestion file that were not loaded. When above 0, the number is a link that downloads the error rows CSV. See <a href="#s-10-1">Batch Ingestion</a>.</td></tr><tr><td>SLA</td><td>Service level agreement. Alerts show an <strong>SLA Deadline</strong> (<strong>On Track</strong> or <strong>Breached</strong>); each alert band sets an SLA Deadline in days, hours and minutes; each Maker Checker activity sets an SLA in hours. See <a href="#s-3-23">Alerts list</a>.</td></tr><tr><td>Smurfing</td><td>Many very small payments, often made by several people, that together move a large amount. Rule 8 counts a sender's transactions under ₱1,000 in the last day. See <a href="#s-9-r8">Rule 8 · Smurfing</a>.</td></tr><tr><td>Spike</td><td>A sudden rise against a customer's own history. Rule 9 compares the sender's 7-day total with their 90-day total. See <a href="#s-9-r9">Rule 9 · Spike against own history</a>.</td></tr><tr><td>Static, Dynamic</td><td>On a filter row, Static compares the field with a value you type; Dynamic compares it with another field. In a condition the choice is <strong>Static Value</strong> or <strong>Variable</strong>. See <a href="#s-9-1">Building blocks</a>.</td></tr><tr><td>Status (case)</td><td>One of eight values: <strong>Not Started</strong>, <strong>Under Investigation</strong>, <strong>Pending Review</strong>, <strong>Escalated</strong>, <strong>STR Draft</strong>, <strong>STR Created</strong>, <strong>Closed</strong>, <strong>Reopened</strong>. Alerts use the same values except STR Draft and STR Created. See <a href="#s-3-3">Case statuses and dispositions</a>.</td></tr><tr><td>STR</td><td>Suspicious Transaction Report. Prepared from a case in Case Manager with the six-step STR wizard, "GoTRACS-compliant STR filing for AMLC". Cases with an STR show the status <strong>STR Draft</strong> or <strong>STR Created</strong>, and a filed report is listed, read-only, in Regulatory Reports. See <a href="#s-3-13">File an STR</a> and <a href="#s-6-1">The STR register</a>.</td></tr><tr><td>STR Type</td><td>The type of report chosen in step 2 of an STR: <strong>STRR</strong> (Regular STR), <strong>STRA</strong> (Per Account), <strong>STRHP</strong> (High Priority), <strong>STRHU</strong> (Highly unusual) or <strong>STRBR</strong> (Bulk Report). See <a href="#s-6-5">Step 2: Report Type</a>.</td></tr><tr><td>Structuring</td><td>Splitting money into several amounts that each stay below a level that would draw attention. Rule 1 counts a sender's transactions in a band just below an amount you review. See <a href="#s-9-r1">Rule 1 · Structuring</a>.</td></tr><tr><td>Subject of Suspicion</td><td>The person or organisation whose activity the STR is about. In an STR, party role <strong>S</strong>. See <a href="#s-3-18">Step 4: Transaction</a>.</td></tr><tr><td>Subject parties</td><td>Step 5 of an STR: the parties auto-derived from the selected transactions, each with a party role and identity details. See <a href="#s-6-8">Step 5: Subject parties</a>.</td></tr><tr><td>Sum</td><td>A variable <strong>Function</strong> for numeric fields: the total of the field over the window, for example the amount a sender sent in 30 days (Rule 3). See <a href="#s-8-8">Create a variable</a>.</td></tr><tr><td>Suppression Window</td><td>A setting on a typology: a number (default 0) and a unit such as Hour or Day, for example 7 Day. An information icon (ⓘ) next to the label holds the field's help text. See <a href="#s-8-5">Create Typology form</a>.</td></tr><tr id="g-t"><td>Team Management</td><td>The Case Manager Config page that lists the hierarchy templates and opens the hierarchy builder. See <a href="#s-4-8">Team Management: the hierarchy list</a>.</td></tr><tr><td>THAN MULTIPLIER</td><td>In a condition that compares with another <strong>Variable</strong>, the factor applied to that variable: 0.5 means "at least half of it" (Rule 9). See <a href="#s-8-5">Create Typology form</a>.</td></tr><tr><td>Threshold</td><td>The value a condition compares a variable with, for example ≥ 10 receivers. Set it from your own risk assessment and check it with a Dry Run. See <a href="#s-9-6">Tuning and false positives</a>.</td></tr><tr><td>Ticket</td><td>A request raised for a Maker Checker activity and waiting for approval, identified by a Request ID (the ticket details show a longer ID beginning <strong>AMLTM_</strong>). A ticket starts as <strong>Pending</strong>; the Status filter lists eight statuses. See <a href="#s-11-5">Tickets</a> and <a href="#s-11-7">Ticket statuses</a>.</td></tr><tr><td>Time Window</td><td>The period a variable covers, set as a unit (Hours, Days, Weeks, Months or Years) and a range "Analyze Transaction from X to Y … ago". The range can end before now: 100 to 1 Days covers the 100 days up to yesterday. See <a href="#s-9-1">Building blocks</a>.</td></tr><tr><td>Transaction Monitoring</td><td>Checking customers' transactions for patterns that may be suspicious. In Fyscal ARCX, the module that holds the typologies, variables and schedules and raises alerts with IDs starting <strong>ALT-TMS</strong>. See <a href="#transaction-monitoring">Transaction Monitoring</a>.</td></tr><tr><td>Transactor</td><td>The person who carries out a transaction, who may differ from the account holder. In an STR, party role <strong>T</strong>. See <a href="#s-3-18">Step 4: Transaction</a>.</td></tr><tr><td>Transnational organized crime</td><td>Serious crime planned or carried out across borders by organised groups. STR step 3 lists it as code <strong>MC1</strong>. See <a href="#s-3-17">Step 3: Reason for suspicion</a>.</td></tr><tr><td>Trigger time (T)</td><td>The time a rule's run starts. Variable windows are counted back from it; the form reads "This variable will be triggered time 00:00:00 on day T." See <a href="#s-9-1">Building blocks</a>.</td></tr><tr><td>True Match</td><td>A disposition value, chosen in the same places as False Match and Potential Match. In this guide, a case that is <strong>Closed</strong> with the disposition True Match shows <strong>File STR</strong>. See <a href="#s-3-13">File an STR</a>.</td></tr><tr><td>Tuning</td><td>Adjusting a rule's thresholds, windows, filters and Suppression Window so that it raises useful alerts. Run a Dry Run after each change. See <a href="#s-9-6">Tuning and false positives</a>.</td></tr><tr><td>Typology</td><td>A known pattern of money-laundering or terrorist-financing behaviour. In Fyscal ARCX, a Transaction Monitoring rule that looks for one, with an ID starting <strong>TMR-</strong>. It holds one or more conditions on variables, a typology type, a suppression window and a schedule, and has the status <strong>Draft</strong>, <strong>Shadow</strong> or <strong>Published</strong>. New typologies are saved as Draft and are activated through a Maker Checker request. The Typology Library gives tested examples. See <a href="#s-8-1">Typology list</a> and <a href="#typology-library">Typology Library</a>.</td></tr><tr><td>Typology type</td><td>The category chosen for a typology on the Create Typology form, for example Structuring (TP100), Velocity (V-01) or Anomaly (TP103). The list shows <strong>No category</strong> when none was chosen. See <a href="#s-9-1">Building blocks</a>.</td></tr><tr id="g-u"><td>UID</td><td>A unique identifier. Watchlist records have a UID (for example 3601955), and so do Maker Checker activities (codes beginning <strong>ACT_</strong>). See <a href="#s-7-1">Watchlist Search</a>.</td></tr><tr><td>UTC</td><td>Coordinated Universal Time. Schedule run times in the Change Screening Schedule and Change Ingestion Schedule dialogs are given in UTC. See <a href="#s-7-5">Delta Screening</a>.</td></tr><tr id="g-v"><td>Variable</td><td>A named calculation with an ID starting <strong>VAR-</strong>, such as the number of transactions a sender made in the last 7 days. It is set by a <strong>Field</strong>, a <strong>Function</strong> (for example Count or Sum), a <strong>Group by</strong> field, a <strong>Time Window</strong> and optional <strong>Filters</strong>. Typology conditions test variables, and one variable can be used by many typologies. When a customer has no records in the window, the value is empty, not 0. See <a href="#s-8-6">Variables list</a> and <a href="#s-9-1">Building blocks</a>.</td></tr><tr><td>Velocity</td><td>Many transactions in a short time. Rule 2 counts a sender's transactions in the last day; Velocity (V-01) is also a typology type. See <a href="#s-9-r2">Rule 2 · Velocity</a>.</td></tr><tr id="g-w"><td>Watchlist</td><td>The records that names are screened against, from the sources <strong>LSEG</strong> and <strong>Internal Watchlist</strong>. Each record has a UID, name, PEP status, country, category and date of birth. See <a href="#s-7-1">Watchlist Search</a>.</td></tr><tr><td>Watchlist Ingestion</td><td>The Data Ingestion page that lists each watchlist file loaded into the platform, with its source, status and rows processed. See <a href="#s-10-4">Watchlist Ingestion</a>.</td></tr><tr><td>Weightage</td><td>The share a screening field or sub-field carries, set in Screening Configuration. The field weightages add up to 100%. Manual Screening shows the weightage next to each field. See <a href="#s-7-7">Screening Configuration</a>.</td></tr><tr><td>Withdraw</td><td>The action in the maker's view of their own Pending ticket that withdraws the request; <strong>Remarks</strong> is required. See <a href="#s-11-8">View a ticket</a>.</td></tr></tbody></table></div>

::: note
The screens do not define the three dispositions. For their usual meaning in AML work, see the AML context in [Case statuses and dispositions](#s-3-3); follow your institution's own definitions.
:::

## Help & Support {#s-12-14}

### Common issues {#s-12-15}

| Issue | What to do |
| --- | --- |
| You cannot sign in | Check your email and password, or click **Forgot password?**. See [Signing in](#s-1-1). |
| **Continue to Password Change** is greyed out | Enter both your registered email and your current password. See [Changing your password](#s-1-5). |
| **Disposition** is greyed out on an alert | The alert is **Not Started**. Disposition can be opened once the alert is **Under Investigation** and assigned. See [Work an alert](#s-3-26). |
| **Add note** is greyed out | Type a note in **ADD A NOTE** first. See [Timeline and notes](#s-3-7). |
| **Proceed to screen** is greyed out | The form is empty. Enter at least the **Customer Name**, the only required field. See [Manual Screening](#s-7-3). |
| **Review Changes** is greyed out in Change Screening Schedule | Enter a **Reason** for the change. See [Delta Screening](#s-7-5). |
| A schedule change has not taken effect | A schedule change takes effect after the next scheduled run. See [Change the ingestion schedule](#s-10-3). |
| A Completed ingestion job shows skipped rows | Click the red **Skipped Rows** number to download the error rows CSV. See [Batch Ingestion](#s-10-1). |
| **Upload & Add** is greyed out | Choose a CSV file first. Only CSV format is supported. See [Upload an Internal Watchlist file](#s-10-6). |
| Transaction charts are empty but the table lists transactions | Change the date range above the charts to the period of the transactions. See [Transactions tab](#s-5-5). |
| **Save as Draft** is greyed out on a typology | Choose a schedule whose start time is in the future. See [Before you build](#s-9-3). |
| **Update** seems to do nothing on a typology that has a dry-run result | Look for the **Update Typology** dialog ("Your dry run results would be erased …") and confirm it. See [Test a typology with Dry Run](#s-9-4). |
| **Unable to load MCA config**, with "insufficient scopes in the provided token" | The message appears in an activity's View window and in the Diff Fields box of Edit. Contact support with the activity name and UID. See [Activity actions](#s-11-3). |

### Contact support {#s-12-16}

::: checks
- **Email**: [hello@fyscaltech.com](mailto:hello@fyscaltech.com)
- **Phone**: +65 8080 5424
- **Headquarters**: 68 Circular Road #02-01, Singapore 049422
- **India office**: GM IT Park, Sector 142, Noida 201305, India
:::

<div class="related-modules"><div class="related-modules-title">Related in Reference &amp; Support</div><div class="related-modules-grid"><a href="#release-notes" class="related-module-card"><span class="related-module-icon"><svg width="18" height="18" viewbox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="1.75" stroke-linecap="round" stroke-linejoin="round" aria-hidden="true"><path d="M3.5 12V4.5a1 1 0 0 1 1-1H12l8.5 8.5-8.5 8.5z"/><circle cx="8" cy="8" r="1.5"/></svg></span><span class="related-module-name">Release Notes</span></a></div></div>
